Service Testimonials

I may have to stand in line, but it will be well worth it. So many people before me have praised Lithia Medford Volkswagen, that your first thoughts may be, OH NO! Not another slap on the back letter." But the truth has to come out over and over. Every aspect of this dealership is Five Stars. Let's start with the sales staff; i.e. Ryan Rasmussen. Over the past four years I have purchased through Ryan three cars, two Jetta and my current Passat.  In the beginning, I traded in a VW Rabbit and received a very fair trade value.  After that, I was off and running.  My two Jetta gave me no problems and the service department always kept on top of when I should bring them in. The legal department always had the paper work prepared and ready for my signing. These divisions could not work well together if they did not have very good management---fortunately, Lithia does have good management.  

Would I tell my friends and enemies to buy a VW? You bet your life on it!  German engineering is the best (in my mind) that you can find. If you're in the market for a new car, see Ryan Rasmussen, he will treat you right before and after the sale.
Kenneth Hunt
Email - Dated Jan. 18th, 2014


Dear Ryan,

I want to take some time out of my day to tell you how you and the company that you work for have really made a difference in my life.  

Back some 17 years ago I bought my first new car from Lithia Dodge in Medford.  It was a nice car and the sales and service there at that time was much to be expected.  Now jump forward to 2008, in need of a new car again I took a chance on you at the Lithia Medford Volkswagen dealership.  My life has never been the same.  You sold me a great car that I loved very much and made a dream come true of owning a Volkswagen.  You and everyone involved in making that happen were great and completely accommodating.  After the sale the service department was just as good as everyone I met in the beginning of this journey.  McKenzie is always a doll and a little piece of sunshine in the early morning when we need service. I bring her up as well as you Ryan because you both had been a constant with my husband and I throughout the last 6 years with Lithia Medford Volkswagen.

Just under a year ago Lithia Medford Volkswagen was offering super savings on Jetta and you thought of my husband and me. You called and helped us again buy another new car.  You go above and beyond any sales person I have ever met in any facet of sales.  I appreciate your honesty, integrity and knowledge that you bring to your customers.

Thank you again Ryan!!

Yours Truly,
Brandy Henson
Email - Dated January 14, 2014


Hi Greg,
Just wanted to send you a note regarding one of your service department employees.  I was in a few weeks back and was helped by a young man named Zach, I just wanted you to know what a great employee you have representing you at Lithia VW.

My experience with your service department has always been very good, which they should all be commended on, Zach took the extra time to show me where there was a plug in for my phone so that I could listen to music as well as use my phone GPS.  Now I realize that the common person would have found this on their own and I must say I have asked about this in the past, as I couldn't find it . . . it was hidden in the top of the glove box!!! I would never have seen it.  I have owned the car for 7 years and never knew where it was!! Sounds lame I know.  Zach offered to come out to the car and look for it and explained how I could use it.  You have no idea how much I appreciated such a simple gesture, especially because he was so careful to point to me that it wasn't because I am such a techno dummy but that it really was hard to spot!! How's that for making the old generation feel better?  Please relay to him how much I appreciated his help and that he really made my day. Thank you for making Lithia VW a nice place to deal with; I am a firm believer that a great staff is a direct reflection of a great manager. Kudos to all of you.  A really happy customer,

Regina Cockrell
Email - Dated February 8th, 2014

Contact Us

Lithia Medford Volkswagen

4606 Grumman Drive
Directions Medford, OR 97504

  • Sales: 877-652-0968
  • Service: 877-652-0969
  • Parts: 866-963-2013

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